Heartland Fan Appreciation Auction FAQs

Questions About the HEARTLAND Fan Appreciation Auction?

Check out the FAQs below for answers to most of the questions about the auction.

If there is something that is not answered here, please let us know.

Once you are in the online bidding catalogue for the auction look for the "Login" links that appear with each lot.  This link will allow you to set up your bidding account and participate in the auction.

If you are having trouble check out our Step-by-Step Guide to Online Registration.

We require either a Visa or Mastercard during the registration process to protect everyone involved in the auction.  The process verifies proper addresses and is used for authorization only.  A $ 1 USD authorization, not a charge, is placed on the card to ensure that it is a valid card.

Nothing is charged to your credit card without your prior authorization.

An online auction is similar to a live auction except that it is conducted entirely over the internet.  In effect, the software system is taking the place of the auctioneer in controlling the bidding and closing of the lots being sold.

Sunday, March 24th @ Noon MT

The times indicated in the auction closing signify the start of the auction close.  The lots will close sequentially in intervals of 30 seconds, i.e. lot 36 will close 30 seconds after lot 35.  The "soft close" (bidding time extensions) feature may affect the sequence of lot closure, however.

If an item receives a bid during the final two minutes of the count-down clock there will be an automatic bidding extension: the bidding clock will be extended by two minutes – for that item alone. The time extensions continue until there is a two-minute period during which no bidding takes place on the lot.

The extended bidding on one lot does not affect the closing of other lots – other lots in the sale will continue with their individual countdowns. It often happens that active bidding can extend the time period on an individual lot for extended periods

Go to our bidder registration page for the auction.  This can be found in the online/web catalogue for each sale.  If you have previously registered you can enter your username and password and proceed with registering for the auction.  If this is your first time registering you will be asked to provide personal information and register either a Visa or Mastercard on the sign up page.

Visit our Step-by-Step Guide for New Bidders if you require detailed instructions.

In auction terms, the buyers premium refers to a percentage additional charge on the hammer price (winning bid at auction) of the lot that must be paid by the winning bidder. It is charged by the auctioneer to cover administrative expenses.

The buyer's premium for the HEARTLAND Fan Appreciation Auction is 20%.

This means, if you bid on a lot and win at $100 hammer price, you would pay $120 total to the auctioneer. It's recommended that you have your maximum bid amount planned out, so you can do the calculations of the additional fees prior to bidding.

Each lot in the auction has a clearly marked bidding window.  Once you are registered for the auction there are two ways to bid:

1.) You simply indicate the maximum amount you wish to bid in the window where indicated and click on the “Bid Now” button.  You will be taken to a confirmation screen that will ask you to “Confirm Bid”.   If you have not yet logged in you will be asked to do so in order to confirm your bid.   Please note that by confirming your bid you are entering into a legally binding contract with the auction house to pay for your successful bids plus the applicable buyer’s premium and taxes.

2.) Bid in real time as each lot is closing just like our live auctions.  You will be required to bid, and confirm your bid, for each increment that you are advancing.  In effect, you are taking the same steps as in the method above, but are not disclosing your maximum.  You are doing the work instead of relying on the software.

It's entirely up to you, the simplest way is to always indicate your top bid - the amount to which you would bid if you were attending an auction in person.  The bid submitted is similar to the live auction’s absentee bid.  In effect, the software will hold your bid in confidence and will bid on your behalf, against competing bids, according to the published increments up to the amount you are prepared to bid.  For example, if the current high bid on a lot is $300 and you are prepared to bid up to $550,  our software system will accept & implement your first bid at $ 325.  If another bidder then bids $ 350, our system will automatically submit a bid of $ 375 on your behalf.  If there is no additional bidding, then you will be successful at the $375 hammer price.

YOUR BID IS A CONTRACT. Place a bid only if you are serious about buying the item. If you are the successful and winning bidder, you have entered into a legally binding contract to purchase the property.

Bids left online (even bids left in "error") are legally binding and non-retractable.

This being said, if it is more than 24 hours in advance of the auction and you wish to retract a bid, please contact us and we will do what we can to assist.  The retraction of online bids causes confusion for all other bidders, and may cause a situation where someone who has received their 'outbid' notice has already allocated that part of their budget to another item.  If there are multiple bids on an item, we cannot retract the bid if the outbid notice has been sent.

If the retraction of bids becomes onerous or irresponsible you may be prohibited from participating in the auction.

For the Wynonna auction, bidding begins at $ 10 USD and advances in the following bid increments:

Bid Amount Bid Increment
10 – 50 5 USD
50 – 200 10 USD
200 – 300 20 USD
300 – 500 25 USD
500 -1,000 50 USD
1,000 – 2,000 100 USD
2,000 -5,000 250 USD
5,000 - 10,000 500 USD
10,000 – 20,000 1,000 USD
20,000 - 50,000 2,500 USD
50,000 – 100,000 5,000 USD
100,000 – 200,000 10,000 USD
200,000 + 25,000 USD


Of course!  We welcome the participation of all our international friends and will do all we can to assist with post-auction arrangements.

The auction is being conducted in USD $.

All auction items are located in, and will be shipped from, Calgary AB.

All items are located in Calgary AB and are displayed in our showroom.  If you want to come in and see everything in person, we welcome you to give us a call and we can schedule a viewing.

Yes, we are pleased to accept absentee bidding by telephone or fax if you are uncomfortable with or unable to bid by your computer.  Please call us during regular business hours to arrange absentee bidding.

In instances where the sale closes outside of a regular work day, absentee bids will be accepted until 4 PM the last work day prior to the auction closing.

The generic "floor bidder" label appears for those bids that have been placed in the traditional absentee bid manner.  All absentee bidders receive the same label, regardless of the number of actual absentee bidders there are.

Log in to your bidder’s account by entering your username and password.  You will see a toolbox that contains your current bids, your bid history, and your bidder information.

No, our online catalogues are dynamic and there is no need to refresh.  The current closing lots will always be shown with an accurate countdown clock and the most recent bidding information.

You will see no time left on the clock on a currently refreshed online auction page.  You will also view a statement that the auction bidding is now closed.

Congratulations! After the auction we will send you a notification by email and an electronic invoice.

Each lot in our HEARTLAND auction will be accompanied by a COA (Certificate of Authenticity) from Seven24Films / Hall's Auction Services.  The COA will identify the piece by description & photographs, and carry an embossed seal with the HEARTLAND logo.

The COA forms an integral part of the provenance of the item and should be kept safe.

According to the terms and conditions of the auction, bids left online or through any other means of absentee bidding will be processed according to the credit card information provided at the time of bidding. If alternate payment arrangements are desired this must be made explicit to the auction house at the time of bidding.

Within 24 hours of the close of the auction, you will be sent an online invoice with a payment link.  Once payments are processed an electronic receipt will be sent by email.

The purchaser can collect the purchased lots from our offices within three days from the date of the auction sale, after which date the purchaser shall be responsible for all storage charges, per the terms and conditions of the auction, until the date the lot(s) are removed.

Office hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. MT.

Yes.  We generally contract the packing, shipping & insuring through a third-party providers.  Follow this link to see who we are currently recommending.

Shipping Companies

For smaller, non-fragile items we can assist with packaging and mailing your purchases to you.  There will be a nominal cost for this service and all supplies will be provided at cost.

Unfortunately, we cannot provide a shipping quote in advance for potential purchases as there are simply too many variables.  Your purchases will be packaged as small and lightweight as possible to save on shipping expenses, but we do want everything to arrive intact.

If you want to approximate a mailing rate, please use the Canada Post shipping tool: Find A Rate | Canada Post (canadapost-postescanada.ca). You will need to estimate package dimensions and weight based on the item(s) you are considering purchasing.

Use our location as the 'Sending from' address:  4115-7005 Fairmount Drive SE  Calgary AB  T2H 0J1